We can attempt to cancel your order – but this is not guaranteed. Our opening hours are between 9am to 5:30pm, Monday to Sunday. Please email with the subject ‘CANCEL ORDER’.

Items from your order may be shipped from separate warehouses, so your order may
arrive in separate packages. All tracking details will be sent via email so you can see the movements on all your parcels.

We are super sorry that we didn’t hit the mark this time and that you received an incorrect or faulty item. We will want to get this fixed as quickly as possible. Please
get in contact via email attaching photos of the issue with your order details. We will let you know all options available to you to get
this resolved swiftly.

If you can see your parcel has been shipped but there has been a delay in transit, please
get in contact via email or chat with us, We will get in contact with the delivery company to get as much information as possible and get that parcel delivered.  

You will be able to place an order wth any delivery option over the weekend. However,
where we are closed over the weekend, if a Next Day option is chosen, your order will be processed and packed on Monday for delivery on Tuesday. Our cut-off time for Next Day delivery is 5pm on Friday.

We can attempt to cancel or amend your order – but this is not guaranteed. Please email the customer service team ASAP and title your email with “CANCEL” or “AMEND”. If your order has already been dispatched we are not able to cancel or make any changes.

Please be aware that we cannot change the items you have ordered, we can only change details such as your delivery address.

You can email our customer service team on: customer.service@chemistwarehouse.ae or you can use the live chat to speak with someone straight away!

• Contact our Customer Service team -  Contact Us – Chemist Warehouse UAE
• Provide your order number and reason for return.
• Follow the return instructions provided.
• Online orders must be returned in accordance
  with the instructions given by Customer Service.
• In-store purchases must be returned to the original store of purchase unless
  otherwise advised.
• Returns sent without prior approval may not be accepted.

For further information please refer to our Returns page

We do honour exchanges; however please refer to our Returns Policy.

• We have a 7-day return policy. Please refer to our Return Policy for further details.

Most certainly! If it is within our return policy. The store will just need your online order number and they will be able to access your purchase and process
the refund.

When checking out, the billing address you enter must be the billing address that is registered to the card you are using to pay. If these don’t match, your order will not go through due to security purposes. You may notice the funds go into a pending status, however, where this has been voided on our end, the money will go back into your main account within 1-5 working days

Please email email with the subject ‘CANCEL MY ACCOUNT/DATA’.

We will then get this actioned and confirmed by replying to your email. The cancellation
process may take up to 10 working days to complete.

If you want to update your email, address, or phone number, for example, please email us or chat with our support team